Privacy Policy
1. Introduction
Commercial Grease Management Solutions ("we," "us," or "our") is committed to protecting the privacy and personal information of everyone who visits or uses our website. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.
By using the Site or submitting any form that includes your contact or phone number, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit your information.
2. Information We Collect
- We may collect the following types of personal information:
- Contact information: name, email address, phone number, and business address
- Service details: facility type, location, grease trap size, and cleaning or pumping needs
- Communications: messages you send us through contact forms or support channels
- Usage data: pages visited, time spent on pages, browser type, and device information (collected via cookies or analytics tools)
- Consent data: your explicit opt-in consent to receive email, text, or call-back communications, the date and time of consent, and the form through which consent was given
3. How We Use Your Information
- We use the information we collect to:
- Respond to inquiries and provide requested grease management services
- Schedule estimates, service visits, and follow-up communications
- Send service updates, reminders, and other messages you have opted in to receive
- Comply with legal obligations and carrier requirements
- Improve the performance and content of our website
- Prevent fraud and protect the security of the Site
4. Messaging and Communication Consent
We may use email, phone, or text messaging to communicate with customers and prospects who have given explicit consent to be contacted. The following terms govern our use of these communication channels:
4.1 Opt-In and Consent
We collect your contact details and send communications only when you have given us your explicit prior consent. Consent is obtained through a clearly labeled opt-in checkbox on website forms. Checking the box and submitting the form constitutes your agreement to receive communications from Commercial Grease Management Solutions.
Consent to receive messages is not a condition of purchasing any product or service.
4.2 Types of Messages
By opting in, you may receive:
- Service reminders and confirmations
- Cleaning and pumping updates
- Estimate follow-ups and schedule changes
- Transactional notifications related to your request or account
4.3 No Sharing of Messaging Data
Your phone number, email address, consent status, and any data collected in connection with our messaging program will NOT be sold, rented, leased, shared, or disclosed to third parties or affiliates for their own marketing, advertising, or promotional purposes.
We may share contact data only with third-party service providers who assist us in delivering messages or processing forms you have requested. These providers are bound by confidentiality obligations and are not permitted to use your information for any other purpose.
4.4 How to Opt Out
You may cancel text messages at any time by replying STOP to any message you receive from us. Upon receipt of your opt-out request, we will send a one-time confirmation message. After that, you will not receive further text messages from us unless you choose to opt in again.
You may also opt out by contacting us directly at (386) 233-0042.
4.5 Help Instructions
If you need assistance, reply HELP to any message or contact us at (386) 233-0042. Standard support rates may apply.
4.6 Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan. Message frequency varies based on the services and updates you have opted in to receive.
4.7 Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your network operator.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law. Consent records are retained for a reasonable period in compliance with applicable record-keeping requirements.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access the personal information we hold about you
- Right to request correction of inaccurate information
- Right to request deletion of your information (subject to legal obligations)
- Right to withdraw consent at any time
- Right to file a complaint with a relevant data protection authority
To exercise any of these rights, contact us at (386) 233-0042.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar tracking technologies to improve your experience and collect usage data. You may control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on the Site.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 13 (US) or 14 (Canada). We do not knowingly collect personal information from minors. If we learn that we have collected personal information from a child under the applicable age, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we do, we will update the Effective Date below. Continued use of the Site after any update constitutes your acceptance of the revised Policy.
Effective Date: 09/04/2026
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Commercial Grease Management Solutions
Phone: (386) 233-0042
Email: commercialgreasemanagementsolutions@gmail.com